KARL SCHÄFER Personalberatung & Training Ausbildung ist Zukunft
KARL SCHÄFERPersonalberatung & Training Ausbildung ist Zukunft

KARL SCHÄFER

Personalberatung & Training

Mevissenstrasse 16

50668 Köln

 

Rheinsternhaus, 2. Etage

 

Telefon: 0221 29997063

Telefax: 0221 29997064

E-Mail: s-ekizoglou@ausbilderschein.de

 

Bürozeiten

 

Mo. - Fr.  9:00 - 19:00 Uhr

Sa.         9:00  - 15:00 Uhr

 

 

 

Telephone training for apprentices

 

Course Content

  • How to gain confidence in phone calls? Being confident on the phone
  • How to begin a phone call? Beginning and ending a phone call
  • How to act if you do not know exactly the answer? Dealing with difficult questions, people, problems
  • Am I supposed to tell that I am an apprentice or a trainee?
  • How to use more positive words? Learn key telephone phrases
  • Behavioral rules on the phone. Being polite and diplomatic. Building a telephone conversation
  • How to end a phone call

 

Target group

 

Apprentices with contact to customers

 

Length

 

10.00 - 15.30 o'clock

 

Available as inhouse seminar

 

Price

 

150,00 € per participant

 

Requirements

 

Elementary English

Dates

 

On Demand

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