Telephone training for apprentices

 

Course Content

  • How to gain confidence in phone calls? Being confident on the phone
  • How to begin a phone call? Beginning and ending a phone call
  • How to act if you do not know exactly the answer? Dealing with difficult questions, people, problems
  • Am I supposed to tell that I am an apprentice or a trainee?
  • How to use more positive words? Learn key telephone phrases
  • Behavioral rules on the phone. Being polite and diplomatic. Building a telephone conversation
  • How to end a phone call

 

Target group

 

Apprentices with contact to customers

 

Length

 

10.00 - 15.30 o'clock

 

Available as inhouse seminar

 

Price

 

150,00 € per participant

 

Requirements

 

Elementary English

Dates

 

On Demand

KARL SCHÄFER

Personalberatung & Training

Brunnenweg 6

51570 Windeck

 

Telefon: 02292 928869

E-Mail:

s-ekizoglou@ausbilderschein.de

 

Bürozeiten

 

Mo. - Fr.  9:00 - 19:00 Uhr

Sa.            9:00  - 15:00 Uhr

 

 

Rezensionen

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