Telephone training for apprentices


Course Content

  • How to gain confidence in phone calls? Being confident on the phone
  • How to begin a phone call? Beginning and ending a phone call
  • How to act if you do not know exactly the answer? Dealing with difficult questions, people, problems
  • Am I supposed to tell that I am an apprentice or a trainee?
  • How to use more positive words? Learn key telephone phrases
  • Behavioral rules on the phone. Being polite and diplomatic. Building a telephone conversation
  • How to end a phone call


Target group


Apprentices with contact to customers




10.00 - 15.30 o'clock


Available as inhouse seminar




150,00 € per participant




Elementary English



On Demand


Personalberatung & Training

Mevissenstrasse 16

50668 Köln


Rheinsternhaus, 2. Etage


Telefon: 0221 29997063

Telefax: 02292 959243





Mo. - Fr.  9:00 - 19:00 Uhr

Sa.            9:00  - 15:00 Uhr


Besuchen Sie auch unsere Website:  


Rezensionen auf Google:

Karl Schäfer Personalberatung & Training

Druckversion Druckversion | Sitemap Diese Seite weiterempfehlen Diese Seite weiterempfehlen
©KARL SCHÄFER Personalberatung & Training