Telephone training for apprentices

Course Content

• How to gain confidence in phone calls? Being confident on the phone
• How to begin a phone call? Beginning and ending a phone call
• How to act if you do not know exactly the answer? Dealing with difficult questions, people, problems
• Am I supposed to tell that I am an apprentice or a trainee?
• How to use more positive words? Learn key telephone phrases
• Behavioral rules on the phone. Being polite and diplomatic. Building a telephone conversation
• How to end a phone call

Target group

Apprentices with contact to customers

Length

10.00 - 15.30 o'clock

Available as inhouse seminar

Price

150,00 € per participant

Requirements

Elementary English