Telephone training for apprentices
Course Content
- How to gain confidence in phone calls? Being confident on the phone
- How to begin a phone call? Beginning and ending a phone call
- How to act if you do not know exactly the answer? Dealing with difficult questions, people, problems
- Am I supposed to tell that I am an apprentice or a trainee?
- How to use more positive words? Learn key telephone phrases
- Behavioral rules on the phone. Being polite and diplomatic. Building a telephone conversation
- How to end a phone call
Target group
Apprentices with contact to customers
Length
10.00 - 15.30 o'clock
Available as inhouse seminar
Price
150,00 € per participant
Requirements
Elementary English